At Forest Sky Vibe, customer satisfaction is our top priority. We are committed to providing high-quality facial, body, and hair care products while ensuring a reliable and enjoyable shopping experience. We stand by the quality of our products and have established a clear, fair return and exchange policy to protect your consumer rights. Please read the following policy carefully to understand the terms regarding returns, exchanges, and refunds.
General Return Eligibility
We accept valid return requests made within 14 calendar days of the date you receive your order. All return requests must be initiated within this 14-day window. Requests submitted after this period will not be accepted, regardless of the reason.
To qualify for a return, all of the following requirements must be strictly met:
- All returned items must be brand new, unused, unopened, and unaltered, showing no signs of wear, testing, or damage caused by personal use.
- All original packaging, outer boxes, labels, seals, and accessories must remain intact and complete upon return.
- Customers must provide valid proof of purchase (including order number, checkout information, or payment records) to verify eligibility.
- Returned items must be in a resalable condition and meet our hygiene and product safety standards.
Non-Returnable/Non-Exchangeable Items
Due to strict personal care hygiene regulations and product safety considerations, certain items are designated as “Final Sale” and cannot be returned or exchanged. To ensure the health and safety of all customers, this policy applies to all skincare, body care, and hair care products:
- Any product that has been opened, used, tampered with, or partially consumed is ineligible for return or refund.
- Items with damaged original packaging, missing accessories, or signs of human-caused damage do not qualify for return.
- Discounted promotional items, clearance products, and bundled gift sets are “Final Sale” items and cannot be returned or exchanged (unless the item is defective or damaged upon delivery).
Official Return Process
Please follow the standard procedure to request a return within the 14-day eligibility period:
First, please contact our customer support team via our official email address. Please provide your order number, full name, contact details, and a detailed reason for the return, along with clear photos of the product and its packaging for verification purposes.
Our customer service team will review your return request within 24 to 48 business hours. If the request meets all return criteria, we will send you formal return instructions, including the return address, shipping guidelines, and the next steps. Please do not return items without prior approval from our team; unauthorized returns will not be processed or refunded.
Refund Terms and Process
Once we receive and carefully inspect the returned item and confirm it meets our return standards, we will immediately initiate the refund process. All refunds will be issued to the original payment account used at checkout.
Please note the following regarding refunds:
- Refund processing times vary depending on payment platforms and banking systems; it may take 3 to 10 business days for funds to appear in your account.
- Original shipping costs and handling fees are non-refundable. Refunds for eligible orders cover only the cost of the product itself.
- Return shipping costs are generally borne by the customer, unless the return is due to an error on our part (e.g., product defects, incorrect items shipped, or damage during transit).
Exchange Policy
We offer free exchanges for items that are defective, damaged, or incorrect. If you receive a product with quality defects, an incorrect item, or one that has sustained significant damage during transit, please contact our customer service team within 14 days of receipt. Please provide a detailed description of the issue along with photos or videos as proof.
Upon verification and approval by our team, we will provide a free replacement or discuss a reasonable solution based on the specific circumstances. We will cover the shipping costs for exchanges resulting from errors on our part.
Policy Updates
Forest Sky Vibe reserves the right to update or modify this return and exchange policy at any time without prior notice. The latest version of the policy will be posted on our official website, and all subsequent orders will be subject to the updated terms.